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How to Optimize Your Knowledge Base with Workforce Analytics
A knowledge base is only as good as its usability. Pairing it with workforce analytics tools like we360.ai can help you.
- Identify underused articles - Track which guides are ignored and improve them.
- Personalize training - Use task completion data to recommend relevant KB articles.
- Measure ROI - Correlate KB usage with reduced support tickets or faster onboarding.
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